Privacy Policy

Privacy Notice

This Privacy Policy tells you how we use and protect your information. By using this website, you agree to the Terms and Conditions, including this Privacy Policy and you consent to our privacy practices. This includes the use and disclosure of any personal information you have shared with us and its transfer to and storage on our servers.

The information we collect

Unless login is required, you can browse this site without telling us who you are or revealing any personal information about yourself. Certain features and services require that you register and supply some information that allows us to identify you. We also collect some information automatically from your computer, such as where you go on the site and what you do there. We typically collect your IP address, computer and connection information, browser type and version, operating system and platform, the URLs you come from and go to next, and a cookie number.

If you register here, or if your business is pre-registered in order for us to provide a service to a parent organisation, we will collect and store your e-mail address and a password. You may also be asked to provide additional personal information such as:

  • Your first and last name.
  • Fulfillment information, including a physical mailing address and telephone number.
  • Transaction and payment information, including credit card number and billing address.
  • Other information that allows us to personalise your visits to our website.

We may also acquire information about you if, for example, you contact customer support or respond to a survey.

How this information is used

We use the information we collect to:

  • Provide you with the services you request.
  • Customise your visits to our website.
  • Communicate with you about your orders and other administrative issues.
  • Measure and improve our website and our services.
  • Resolve disputes, address complaints and troubleshoot technical problems.
  • Analyse site and user behavior and prepare aggregated reports.

Sharing and Disclosure

We may disclose information under the good-faith belief that such disclosure is necessary under applicable law, to comply with legal process served on us, to protect the property or interests of ourselves, our agents and employees, or to protect personal safety or the public.

Public Content

Some portions of our website may allow you to contribute ratings, comments, reviews and other content to the site. Unless an option is provided, this content is displayed publicly along with your name or username. Other members may be able to receive email notifications of your new public content, or publish their own comments in response. We may use this content to develop aggregate ratings, personalise site views and market products. We may also promote the most popular or highest rated reviews and members. We reserve the right to moderate any submission of public content and it should not be assumed that it will appear verbatim.

E-mail Communications

Opting-Out : At any time, you have the ability to opt out of receiving marketing communications from us. However, for as long as you remain a registered member of our website you may not opt out of administrative emails (for example, emails about your transactions or policy changes).

Email Tools : If you send emails to a recipient through our site, they will receive your email address and any personal message you include. You should be aware that these emails are not private communications. You may not use our email tools to send spam or content that violates the Terms and Conditions.

Anti-Spam Policy : We do not tolerate spam. We do not send emails to anyone without permission, and we do not sell or rent email addresses to any unauthorised third party. If you believe that you have received an unsolicited email from us, please contact us using the details at the foot of this policy and we will investigate.

Cookies

Our Cookies : This site only sets cookies that are essential to provide a requested service – i.e. to view the site content, log into the site, or to interact with the ecommerce software. Our user statistics are based on server logs and we do not deploy tracking cookies used by analytical services or third-party advertisers. We do not use cookies that use search queries and page tracking to display related products. You can block cookies by changing the settings on your web browser, but doing so may prevent us from delivering certain services to you. Your browser must be set to accept cookies in order to access this website as a registered member.

Accessing, reviewing and changing your personal information

As a registered member, you can review your personal information by accessing your user account. If you have the facility to modify this information yourself, you should do so promptly if it changes or becomes inaccurate. If the software prevents you from editing this data, you should notify us of any changes using the details shown below. Unless the account has been pre-registered as part of an agreement between ourselves and a parent organisation of your business, you can close your user account by contacting us at the address shown below. We may retain some information from closed accounts so that we can comply with law, prevent fraud, assist with investigations, resolve disputes, analyse or troubleshoot programs, enforce our Terms and Conditions and take other actions otherwise permitted by law. If your account or membership is terminated or suspended, we may maintain some information to prevent re-registration.

Links to other sites

This website may contain links to other websites. Please be aware that we are not responsible for the privacy practices or the content of these sites. If you have concerns about how other websites collect and use information about you, make sure to read that site’s own privacy policy.

Security

We employ physical, electronic and administrative safeguards to protect the security of information. We can however offer no guarantee against a third party unlawfully intercepting or accessing transmissions or private communications. Therefore, although we work very hard to protect your privacy, we do not promise and you should not expect that your personal information will always remain private.

General

We may change this policy from time to time and we will post the amended terms on this website. All amended terms will take effect immediately for new users and 30 days after they are posted for website users. If you have any questions about this privacy policy, you may use the contact form on our website, or contact:

Exoplastics Limited
364 Walton Summit Road
Walton Summit
Preston. PR5 8AS